Hospitality
Customer
Experience through
data

Hospitality
Customer
Experience through
data

In the hospitality industry, Onest believes that the most effective ways to use data is in understanding and profiling the customer.

In the hospitality industry, Onest believes that the most effective ways to use data is in understanding and profiling the customer.

The Intelligence provided by Onest forms part of your executive decision-making team, operating across our core capabilities:

Onest Approach

The Intelligence provided by Onest forms part of your executive decision-making team, operating across our core capabilities:

The potential for data sources is everywhere in the hospitality industry, from loyalty systems to data gathered from bookings. Onest creates insights and automated reports that help hotels to understand customers trends and habits thus being able to provide a more personalised customer experience.

Onest also implements surveys to track in real-time what the customer’s experience is like – so that swift action can ensue for customers who are currently unhappy and not enjoying their stay. This helps their stay improve from “Ok” to a pleasant one – and this enables these customers to be your biggest ambassadors rather than detractors.

Onest also helps the hospitality industry manage its revenue and budgets more effectively. Onest uses machine learning models to predict the number of rooms booked each day, taking into consideration factors like seasonal fluctuations in demand.

Onest Approach

The Intelligence provided by Onest forms part of your executive decision-making team, operating across our core capabilities:

Have any questions?

Just send us a message

Zak Borg

Partner

Benjamin Zammit

Business Unit Leader

Zak Borg

Partner

Benjamin Zammit

Business Unit Leader

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