Services

Services

Services

Onest gets you actionable insights from real consumers quickly and cost-effectively

Onest helps businesses get closer to their customers by providing real insights through a wide range of data-driven research methods.

Get actionable insights from real consumers. Quickly. Cost-effectively.

Onest helps businesses get closer to their customers by providing real insights through a wide range of data-driven research methods.

We help industries make decisions based
on the right insights

Market Research

Our data-driven market research is based on both quantitative and qualitative methods that gather data from the right target audience. We are able to adapt according to our client’s needs and use our expertise to generate the following insights:

  • Brand Awareness & Perception 
  • Net Promoter Score 
  • Purchase Behaviour
  • Competitive Analysis
  • SWOT Analysis
  • Market Share Distribution
  • Product or Service Research
  • Pilot Testing
  • Employer Branding Research

Our team pulls each of these strands together to offer you a strategic vision that balances intelligence, creativity and forward-thinking insight.

From market assessment and landscape analysis to portfolio evaluation, concept development and white space identification, Onest can give you a fresh viewpoint backed by rigorous data and insight you can trust.

Data Science as a Service

Get the competitive advantage of a data science team without the headache and hassle that comes with maintaining one!

Local companies are sitting on a wealth of data that is not being activated to be turned into business-critical information due to the high barriers a data science team comes with, such as HR & hardware costs, etc. We offer our clients a dedicated data science team that facilities their needs on an ‘as required’ basis which means that it could be from a small 1-week project to a long term data partnering solution. Some example metrics that are relevant to your business are, Customer Lifetime Value, Repeat Customer Rate, Customer Churn Rate, Basket Size/Price analysis & cross-selling/upselling product mix. Of course, this is applicable to B2B too.

  • Data Vs Information

Data is the raw facts and statistics, whereas Information is Data that is accurate and timely; specific and organised for a purpose; presented within a context that gives it meaning and relevance, and can lead to an increase in understanding and decrease in uncertainty (as per another way to look at information is as data that has been interpreted and then presented in a more meaningful context. that allows a business to make decisions from.

  • The Importance of Information

And this is the key importance of information – it allows a business to make informed decisions by presenting data in a way that can be interpreted by management. In this context, customer information would be useful in providing metrics surrounding client/customer engagement to determine better ways to engage or work with your clients.

However, it must be stated that the value of information lies not only in the information itself, but the actions that arise from the information. For example, if the information alerts you to poor customer satisfaction, it is only useful if this creates a change in the way the business deals with customers. Hence the information process should form part of a wider review process within the business to gain the best outcomes.

Onest CX Terminal

In this phase, we start to paint the picture by interconnecting all the data sources with one another. The data paints a picture and our team translates the gibberish into a beautiful painting. We build dashboards, reports and embark on deep data mining exercises.

Fast feedback & smart analysis –
Real-time results!

Make the right decisions with continuous insights from people in your business.

Rethink & simplify your management of surveys, analyzes & improvements.

Let Onest do the job. Welcome to the future of feedback.

  • Create the most profitable store

Ranging from IKEA stores, Car dealerships to small supermarkets it is shown that systematic collection of the on-site experience leads to faster improvements that can be seen in the financial report.
The traditional CSI survey does not know which times stand out or exactly what affects negatively at that moment.

The key is in two things:

1. View trends so that you can predict what is needed when it comes to, for example, scheduling.

2. Automatic in-depth analysis showing, for example, whether it is the ecological supply, service or the signage that is the problem. Surveys can easily be divided into departments so that different managers can see their particular areas of improvement.

Customer Experience

Customers, guests, patients – everyone needs to be heard. Now there are modern, fast ways to do it.

The experience on-site determines whether they return and if they will recommend you to others – customer satisfaction is thus the key to your continued growth.

Modernize your feedback with fast, effective measurements that make automatic analyzes of why they are satisfied or not.

Employee Engagement

Engagement, well-being, motivation – they all lead to higher productivity and reduced staff turnover. Your employees are your primary resource. New studies remind us that you must put the people first on an ongoing basis – and work proactively. Low engagement has a great cost.

With Onest you will get several ways to improve work environment, stress level, leadership and much more.

Feedback Terminal

Feedback terminal, smiley stand, happy faces – the phenomenon has a lot of names. Our Feedback terminal is the smartest and most well-equipped in the industry. Appearance and question types are scientifically designed and it’s boosted with an analytics tool that will make you an expert instantly.

Increase the response rate by several hundred percent and get powerful insights – automatically. The new generation of Feedback terminals.

Market Research

Our data-driven market research is based on both quantitative and qualitative methods that gather data from the right target audience. We are able to adapt according to our client’s needs and use our expertise to generate the following insights:

  • Brand Awareness & Perception 
  • Net Promoter Score 
  • Purchase Behaviour
  • Competitive Analysis
  • SWOT Analysis
  • Market Share Distribution
  • Product or Service Research
  • Pilot Testing
  • Employer Branding Research

Our team pulls each of these strands together to offer you a strategic vision that balances intelligence, creativity and forward-thinking insight.

From market assessment and landscape analysis to portfolio evaluation, concept development and white space identification, Onest can give you a fresh viewpoint backed by rigorous data and insight you can trust.

Data Science as a Service

Get the competitive advantage of a data science team without the headache and hassle that comes with maintaining one!

Local companies are sitting on a wealth of data that is not being activated to be turned into business-critical information due to the high barriers a data science team comes with, such as HR & hardware costs, etc. We offer our clients a dedicated data science team that facilities their needs on an ‘as required’ basis which means that it could be from a small 1-week project to a long term data partnering solution. Some example metrics that are relevant to your business are, Customer Lifetime Value, Repeat Customer Rate, Customer Churn Rate, Basket Size/Price analysis & cross-selling/upselling product mix. Of course, this is applicable to B2B too.

  • Data Vs Information

Data is the raw facts and statistics, whereas Information is Data that is accurate and timely; specific and organised for a purpose; presented within a context that gives it meaning and relevance, and can lead to an increase in understanding and decrease in uncertainty (as per another way to look at information is as data that has been interpreted and then presented in a more meaningful context. that allows a business to make decisions from.

  • The Importance of Information

And this is the key importance of information – it allows a business to make informed decisions by presenting data in a way that can be interpreted by management. In this context, customer information would be useful in providing metrics surrounding client/customer engagement to determine better ways to engage or work with your clients.

However, it must be stated that the value of information lies not only in the information itself, but the actions that arise from the information. For example, if the information alerts you to poor customer satisfaction, it is only useful if this creates a change in the way the business deals with customers. Hence the information process should form part of a wider review process within the business to gain the best outcomes.

Onest CX Terminal

In this phase, we start to paint the picture by interconnecting all the data sources with one another. The data paints a picture and our team translates the gibberish into a beautiful painting. We build dashboards, reports and embark on deep data mining exercises.

Fast feedback & smart analysis –
Real-time results!

Make the right decisions with continuous insights from people in your business.

Rethink & simplify your management of surveys, analyzes & improvements.

Let Onest do the job. Welcome to the future of feedback.

  • Create the most profitable store

Ranging from IKEA stores, Car dealerships to small supermarkets it is shown that systematic collection of the on-site experience leads to faster improvements that can be seen in the financial report.
The traditional CSI survey does not know which times stand out or exactly what affects negatively at that moment.

The key is in two things:

1. View trends so that you can predict what is needed when it comes to, for example, scheduling.

2. Automatic in-depth analysis showing, for example, whether it is the ecological supply, service or the signage that is the problem. Surveys can easily be divided into departments so that different managers can see their particular areas of improvement.

Customer Experience

Customers, guests, patients – everyone needs to be heard. Now there are modern, fast ways to do it.

The experience on-site determines whether they return and if they will recommend you to others – customer satisfaction is thus the key to your continued growth.

Modernize your feedback with fast, effective measurements that make automatic analyzes of why they are satisfied or not.

Employee Engagement

Engagement, well-being, motivation – they all lead to higher productivity and reduced staff turnover. Your employees are your primary resource. New studies remind us that you must put the people first on an ongoing basis – and work proactively. Low engagement has a great cost.

With Onest you will get several ways to improve work environment, stress level, leadership and much more.

Feedback Terminal

Feedback terminal, smiley stand, happy faces – the phenomenon has a lot of names. Our Feedback terminal is the smartest and most well-equipped in the industry. Appearance and question types are scientifically designed and it’s boosted with an analytics tool that will make you an expert instantly.

Increase the response rate by several hundred percent and get powerful insights – automatically. The new generation of Feedback terminals.

At Onest, understanding our clients comes first. 

Want to know more about Onest?

Get in touch with us and we’ll explain exactly how we can help you learn all there is to know about your business.

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into your industry